Reporting Damage to Dubai Fine Perfumes: Notify us immediately if you receive a damaged product. Use the chat box on our website, located in the lower right-hand corner, or email us at sales@dubaifineperfumes.com to report the damage. Please include your order number, contact information, and a description of the issue.

Filing a Claim with the Carrier: While Dubai Fine Perfumes ensures your order is packaged securely, we are not responsible for damage that occurs in transit once the package has left our facility (unless the damage is due to our handling). You may need to file a claim directly with the carrier. Our support team will gladly guide you through this process if you need assistance.

Required Documentation for the Claim: Gather all necessary supporting materials to assist in your claim, including:

• Photos of the damaged item inside the box.
• Photos of the damaged item itself.
• Photos of the packaging materials used.
• Clear image of the shipping label with tracking number.
• Box manufacturer’s certificate (round stamp).
• Images of all six sides of the package.
• Measurements of the box (height, length, width).
• Invoice or receipt showing merchandise value.

Acceptable File Formats for Claim Submission: Ensure your documents and photos are in one of the following formats:
.JPG, .JPEG, .PNG, .PDF, .DOCX, .TIF, .TIFF, .BMP

Retention of Damaged Items and Packaging: Keep the damaged merchandise and all packaging materials until the carrier or our support team confirms they can be discarded. Carriers may request an inspection of the packaging and item.

Refund Policy: Refunds or replacements will only be issued if the damage is determined to be the result of an error or mishandling by Dubai Fine Perfumes. Damage caused by the carrier will be handled through the carrier’s claim process.